Privacy policy

Your privacy is important to us.

This privacy policy has been created to explain how and why we collect and use information about our users, and how we manage your privacy protection. We recommend that you read this statement in full, so that you understand how we will use your personal data. 

What personal data do we collect?

DERMACEUTIC collects personal data to operate our business and to provide you with the products and services that we offer. You provide some of this data to us directly, for example when you register an account with us, purchase a product, or send a query to our support team. Other data is collected when you interact with our products, by using cookies and other technologies.

When using our site, you have choices about what data we collect, and when you are asked to provide personal data you may decline. If you decline to provide data that is necessary to provide you with a particular product or feature, you may not be able to use this feature or buy our products or services.

We collect personal data in the following ways:

1. Through information you provide to us

When you register with us as a user, you provide us with some personal data such as your name, address, email address and billing information, which we will store in order to create your account. We will also store information relating to any further use of our service, when you buy products or services, and any other information that you may upload to the site. Finally, we may also collect information from any correspondence that you have with us.

2. Through your use of our services

When you use our services or buy our products, we collect information about what types of services you use and how you use them or what type of products you buy. For example, which parts of our site you visit, and what class products you view. The information that we collect while you use our services can be grouped into the following categories:

2.1.    Information about your device and internet connection

Using technical logs and other tools, we register information about the device you use, such as the device manufacturer, operating systems and browser version. We also collect information about the connection to our services, such as IP address, network ID, cookies and unique ID files. This information can help us to adapt the way content is displayed to you, based on your device and user profile.

2.2.    Information about how our services are used

We also register information about how you use our services. For example, which pages of the site you visit, the searches that you have performed, the times and dates that you visited our site, how long a page is displayed on your screen, how you navigate around the page, which websites you have visited before visiting our site, what functions you have carried out on a page, and if you have completed a transaction.

2.3.    Cookies and other locally stored content

When you use our services, cookies and other data are stored locally on your device. These cookies provide us with information that we can then read. A cookie is a small text file that is placed on your hard disk by a web server which enables a website and/or mobile app to recognise repeat users, facilitate the user’s ongoing access to and use of a website and/or the mobile app and allows the website and/or mobile app to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising.
We collate information on all the website traffic that is represented in aggregate format through cookies. We use third parties such as Google Analytics to collect user information, including through the use of cookies (flash and non-flash) and web beacons. They help us to improve the website and to deliver many of the functions that make your browser experience more user friendly. A cookie will not provide us with personal data; therefore, if you have not supplied us with any personal data you can still browse the website anonymously. We use a combination of session cookies to control the website functionality. This type of cookie expires and is deleted when you close your browser.

2.4.    Information about user location

We register your geographical location based on your IP address and mobile network code.

3. Legal Basis for Processing

We process your Personal Data in order to ensure the necessary performance of your contract with us. In certain circumstances, we may also process your Personal Data for the purposes of our legitimate interests, such as to inform you of changes to our services or products, to provide you with information about other services or products we offer, or in order to comply with any legal obligations to which we are subject.

We may also rely upon your consent as a relevant legal basis for processing your Personal Data. In the event you wish to withdraw your consent to the collection and processing of your Personal Data in this manner, please follow the links below.

4. How We Use Your Personal Data

We use the data that we collect to provide you with the products and services that we offer. This allows us to improve the products that we offer you and to personalise your experience on our site. We may also use the data to communicate with you, to inform you about your account and to provide you with security updates. Where you have consented for us to do so, we may also use your data to contact you in relation to updates about our own products, products provided by third parties, and to help to show you more relevant adverts on the site.

Your data will be used by us to authenticate your account and to enable you to interact with other users of our site.

4.1.    Ordering products

When you order a product through our site, we will use the personal data that you have provided in order to provide you with the product. Delivery and fulfilment partners may receive a copy of this information.

4.2.    Communications

We will contact you via email. These messages will communicate about service-related issues and security updates. Where you have consented for us to do you, we will also contact you with promotional marketing materials from us and from our partners. You can update your marketing preferences at any time. This includes messages relating to security and legal notices. 

4.3.    Advertising

Banner advertising on our site is targeted to visitors of the site through a variety of ad networks and exchanges. We also use this data to measure the performance of these adverts. We use the data that you provide to us, through your cookie preferences, either separately or combined to achieve this.

4.4.    Research and Developing Our Services

We use data that we collect through your use of our site and through public feedback, to conduct research and develop our services based on our findings. This allows us to provide you with a better experience when using our site.

4.5.    Insights

We use your data to generate statistics about our site that do not identify you using third-party assets such as cookies. These statistics provide us information about how our site is used, the number of ad impressions served or clicked on, and the demographic distribution of visitors to our site.

4.6.    Security Monitoring and Investigations

We will use your data when necessary to investigate and identify possible fraudulent behaviour on the site and possible attempts to harm other members or visitors to the site. We will also use your data to investigate violations of our Website Terms and Conditions, General Conditions of Sale or this Privacy Policy.

4.7.    IP addresses

We collect IP addresses from visitors to our website (an IP address is a number that can uniquely identify a specific computer or other network device on the internet). This allows us to identify the location of users, to block disruptive use and to establish the number of visits from different countries. We analyse this data for trend and statistics reasons, such as which parts of our Website users are visiting and how long they spend there. We do not link your IP addresses to anything personally identifiable to you.

4.8.    Children under the age of 16

We ask that persons under the age of 16 do not submit any personal information to us. We will not knowingly accept any data from a person who is under the age of 16 years.

5. How we Share Your Information

We retain access to all personal information that we have collected from you. If you have consented on signup or on the appropriate email form, we may provide any of the information we collect to carefully screen third parties to contact you regarding products or services that we think may be of interest to you. If we enter into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.


5.1.    Service Providers

We engage other service providers to help us to provide our service to you. For example, to process payments, deliver products to you, site maintenance and fraud detection. These service providers will have access to your information as much as is reasonably necessary for them to perform these tasks on our behalf. They are obligated not to disclose or use your data for any other purpose.

5.2.    Legal Disclosures

When required to by law, we may disclose information about you. This may be as a result of a subpoena or other legal process. Your personal information will also be shared if we believe that the disclosure is necessary to

•    Be used by government enforcement agencies investigate, prevent or take action against any suspected or actual illegal activities.
•    To enforce the agreements that we have with you.
•    To investigate and defend us against any allegations made by third parties.
•    To protect the integrity and security of our services.
•    To exercise our rights and or protect our safety, including those/that of our employees and other users of our service.

5.3.    Change of Ownership

If we enter into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners in preparation for, or as a result of, any of these events. Any other entity which buys us or any part of our business, will have the right to continue to use your data in the way described by this privacy policy, unless you consent otherwise.

5.4.    Other websites

Our website may be linked to websites operated by third parties. These links are meant for your convenience only. Links to third party sites do not constitute endorsement on our part of those sites and we are not responsible for the privacy practices of the owners and operators of those sites. We encourage you to review the privacy policies and practices on each site which asks you to submit personal information.

6. Your Rights and Choices

The General Data Protection Regulations offer you a number of rights in relation to your data. This includes the right to access a copy of your data, a right to receive a copy of your data that can be transferred to another organisation, a right to data deletion, a right to withdraw your consent to data processing, a right to restrict the processing of your data, and information on any automated decision-making processes.

6.1.    Data Retention

We will not retain your Personal Data longer than is necessary to fulfil the purposes for which it was collected. However, we may be required by applicable laws and/or regulations to hold your personal data longer than this period.

6.2.    Right to Access Your Personal Data

Non-registered and registered users of the website can request we provide them with a copy of the personally identifiable information we hold by contacting us at contact@dermaceutic.com

6.3.    Right to Control Your Personal Data

Registered users of our website can update, edit and/or make changes to the personal information by logging into your account and editing it directly from there. You can change your marketing and contact preferences at any time in your account dashboard by opting out of receiving these communications. You may ask us to make any necessary changes to ensure that such information is accurate and kept up-to-date.

6.4.    Right to Data Deletion

Non-registered and registered users of our website can request we delete any personally identifiable information we hold by contacting us at contact@dermaceutic.com. In some instances we may be unable to delete your data if we are required to retain it to comply with our legal obligations (including requests from law enforcement agencies).

6.5.    Right to Data Portability

Registered users of our site have the right to data portability. This means that you can request that a copy of your data is made available in a structured, commonly used and machine-readable form that can be transferred to you or to another organisation. You may request a portable copy of your data by contacting us at contact@dermaceutic.com. 

7. Other Important Information

1.1.    Special Category Personal Data

We do not collect any special categories of personal data . However, if you enter this information into any free text section of our site, this information will be held and processed in the same manner as all other data that you have provided to us. 

1.2.    Security

The security of your data is important to us. We perform regular monitoring of our systems to identify possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send to us. No guarantee is given that the data will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

1.3.    Direct marketing

We will only send you marketing information where you have opted in to receive these communications. You can change your marketing preferences at any time, by logging into your account and changing this on your account dashboard. You can also opt out of receiving marketing at any time using the unsubscribe link that can be found at the end of each email that we send.

1.4.    Changes to this Policy

This policy will be updated when necessary to reflect changes that we make to our products. When this policy is updated, the "last updated" date will be revised at the top of this statement. We encourage you to review our Privacy Policy regularly so that you can stay informed about our use of your data.

1.5.    Contact information

If you have any questions in relation to this Policy, please contact our Data Privacy Officer at dpo@dermaceutic.com. You can also contact us by writing to/sending an email to; 

Data Privacy Officer
Lumiderme
15 Chemin des Presses
06800 Cagnes-sur-mer
France

[1]Special categories are: 
-    Personal data revealing racial or ethnic origin.
-    Political opinions.
-    Religious or philosophical beliefs.
-    Trade union membership.
-    Genetic data and biometric data processed for the purpose of uniquely identifying a natural person.
-    Data concerning health.
-    Data concerning a natural person’s sex life or sexual orientation.